Siti 888 Privacy Policy – Personal Data Protection & Member Privacy in Malaysia

Siti 888 is an online sports betting and casino platform operating exclusively for users in Malaysia. In providing these services, we need to collect and process certain personal information about you — this is an unavoidable operational requirement for any responsible online platform.

This Privacy Policy applies to all individuals who interact with siti 888, including registered members, prospective members in the process of registering, and general visitors to our website. We are committed to protecting your personal information in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and international industry best practices.

Siti 888 collects various types of personal data from you in a range of situations. Below are the categories of data we collect, along with examples of the information involved:

Data you provide directly:

Data collected automatically when you use siti 888:

This data is collected through registration forms, direct use of the platform, or via automated technologies such as cookies and tracking pixels. We do not collect any data that is not necessary for the operation of our services.

For anti-money laundering compliance and Know Your Customer (KYC) purposes, siti 888 may require you to provide additional identity verification documents, such as a copy of your Malaysian identity card, a recent utility bill, or a bank statement.

Siti 888 uses your personal data solely for legitimate, necessary purposes that are consistent with the services you have agreed to use. The following are the primary purposes for which your data is used:

• Account management — creating and maintaining your siti 888 account, verifying your identity at login, and ensuring the security of your account.
• Financial transaction processing — processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX), and CIMB Clicks, as well as processing winnings withdrawals to your Malaysian account in Ringgit Malaysia (MYR).
• Service delivery — allows you to access and use all features on the siti 888 platform, including Sports Betting, live baccarat, jackpot slots, e-sports, and badminton.
• Service communications — sending transaction notifications, security alerts, and important information relating to your account or our services.
• Experience personalisation — tailoring game recommendations and promotional offers based on your interests and usage habits on siti 888.
• Analytics & improvement — understanding platform usage patterns to improve features, performance, and the overall user experience.
• Legal compliance — fulfilling applicable legal and regulatory obligations, including anti-money laundering and KYC requirements.
• Fraud prevention — detecting and preventing fraudulent activity, account abuse, and security threats against the siti 888 platform and its members.

Siti 888 does not sell, rent, or trade your personal information to third parties for commercial marketing purposes. However, there are limited situations where we need to share your data with certain parties to enable siti 888's services to function properly:

• Payment service providers — we share the necessary transaction information with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banking services (DuitNow, FPX) to process your deposits and withdrawals.
• Game software providers — providers of Live Casino, slots, and e-sports gaming platforms integrated with siti 888 may receive the minimum session data required to enable gameplay.
• IT and security service providers — companies we engage for hosting, analytics, cybersecurity, and technical support may have limited access to data as required for their specific functions.
• Legal authorities — siti 888 will disclose the necessary information to Malaysian authorities where required by a court order or applicable law.

All third parties we work with are required to comply with strict data protection standards and are only permitted to use your data for the purposes specified in their service agreements with siti 888.

Protecting your personal data is one of siti 888's core operational priorities. We invest seriously in security infrastructure to ensure your information remains safe at all times:

• Data encryption in transit — all communications between your device and siti 888's servers are protected using TLS 1.3 and AES-256 encryption, the same standards adopted by global financial institutions.
• Encryption of data at rest — sensitive data stored in our databases, including financial and identity information, is encrypted using strong encryption algorithms.
• Multi-layered access controls — only siti 888 staff who require access to specific data to perform their duties are permitted to do so, and all access is logged for audit purposes.
• Real-time threat monitoring — our Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) monitor network traffic 24/7 to detect and block any suspicious activity.
• Regular penetration testing — siti 888 conducts regular security audits by independent security experts to identify and patch any vulnerabilities before they can be exploited.
• Two-factor authentication (2FA) — we provide and encourage the use of 2FA for all siti 888 member accounts as an additional layer of security.

Like most online platforms, siti 888 uses cookies and similar tracking technologies to enhance your experience and collect analytics data that helps us improve the platform.

Types of cookies we use:

• Essential cookies — required for core siti 888 platform functions, including login session authentication and security. These cookies cannot be disabled.
• Performance cookies — collecting anonymous data on how you use siti 888 to help us understand which pages are most popular and where users encounter difficulties.
• Functional cookies — remembering your preferences such as language, display currency, and interface settings to provide a more personalised experience.
• Targeting cookies — used to display more relevant promotions and advertisements based on your interests. You may decline this type of cookie without affecting the platform's core functionality.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect some features of the siti 888 platform. Instructions for managing cookies are available in your browser's help section.

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and siti 888's commitment to privacy, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the siti 888 support team by email at support@siti888.click. We will process your request within 14 working days from the date a complete request is received.

Siti 888 retains your personal data only for as long as necessary to fulfil the purposes set out in this Policy, or as required under applicable Malaysian law.

• Active account data — retained for as long as your siti 888 account remains active.
• Financial transaction records — retained for a minimum of 7 years after the transaction takes place, in line with Malaysia's financial and anti-money laundering legal requirements.
• Support communication logs — retained for 3 years for reference and dispute resolution purposes.
• Closed account data — basic identity data is retained for 5 years following account closure to meet legal obligations, after which it will be securely deleted.
• Security logs — retained for 12 months to facilitate security incident investigations.

Once the specified retention period has elapsed, siti 888 will securely delete or anonymise the data in accordance with industry-recognised procedures.

Siti 888 has a strict policy on the protection of children and minors. Our platform is strictly for individuals aged 18 and above only. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

Should we discover that personal data belonging to an individual under the age of 18 has been collected without valid consent, we will take the following steps immediately:

• Close the account in question immediately.
• Deleting all associated personal data from siti 888 systems.
• Returning any funds in the account to their original source.

Parents or guardians who suspect their child has registered on siti 888 without permission are encouraged to contact our support team immediately via email or live chat. We will respond promptly and with full cooperation.

Siti 888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our service practices, technological developments, or new legal requirements. The "Effective Date" at the top of this page will be updated whenever an amendment is made.

For material amendments — that is, changes that significantly affect your privacy rights — siti 888 will notify you via:

• In-app or on-site notifications displayed prominently on siti 888.
• Email to the address registered on your account, at least 14 days before the changes take effect.

For minor, non-material changes (such as spelling corrections or language clarifications), we may not issue a specific notice, but the last-updated date will be revised. We recommend checking this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how siti 888 handles your personal data, you may reach us through the following channels:

• Email (Privacy Matters): privacy@siti888.click — for specific enquiries related to privacy and data rights requests.
• General Support Email: support@siti888.click — for all general enquiries relating to siti 888 services.
• Live Chat — Available 24/7 directly within the siti 888 platform, with a response time of under 3 minutes.

We are committed to responding to all privacy-related enquiries within 5 working days. For more complex cases requiring in-depth investigation, we will notify you within that time regarding the expected resolution timeline.